Building public trust and confidence: the core of our first strategic plan

Message from the Registrar

The CHCPBC Board has approved our first strategic plan, which will set our direction for the next five years. The plan contains various elements, all of which support building public trust and confidence in CHCPBC as a regulator and a key part of the health care system of this province.  

Here is an overview of what to expect in CHCPBC’s 2026-2030 Strategic Plan and why this plan matters to you. 

Recognizing that the public does not have a good understanding of what regulators do, and that is especially true of a newly amalgamated regulator, we articulated a clear purpose statement: to ensure the people in British Columbia receive, safe, quality health services by ensuring competence in the professions we regulate. 

The strategic plan articulates four core values that reflect who we are as an organization and what we stand for – as well as the specific actions and long-term commitments that will ensure we bring each value to life:  

1. Cultivate belonging through inclusive practices: this is about celebrating diversity, creating safe spaces, and ensuring people are able to do their best work  
2. Grounded in doing what is right: namely the work of public safety, not about what is popular or convenient 
3. Embrace change and growth: innovation and learning from failure are necessary   
4. Lead with humility: staying open to different perspectives 

We are introducing a service charter within the strategic plan. This plainly and succinctly sets out what the public, licensees (registrants), and any interested parties can expect when interacting with CHCPBC. Our service charter includes specific commitments for transparency, accountability, responsiveness and compassion.  

So what specific actions can you expect when we deliver on the strategic plan? By focusing on four strategic pillars contained in the plan we will have: 

• A workplace culture where team members contribute their best work;  
• Inclusive systems and structures that support operational excellence; 
• Embraced the innovation and transformation within our emerging regulatory landscape, the first being readiness for the incoming Health Professions and Occupations Act; and 
• Cultivated partnerships and engagement through meaningful, respectful and reciprocal relationships that promote safety and equity, are responsive to the needs of community and the health system, and enhance our regulatory effectiveness. 

We also took this opportunity to articulate what we believe makes CHCPBC unique. This includes ensuring consistency in public protection across multiple health professions, while also reflecting the perspectives of each profession we oversee. We are able to promote team-based health care delivery that incorporates cross-professional perspective and learning.  Our voice at provincial healthcare policy discussions is stronger, and we understand how to understand and manage risks across multiple health professions. 

At that same time, our college is still in the midst of successive waves of change: the work of harmonizing our regulatory programs is in mid-stream, and we are also preparing for the transition to the Health Professions and Occupations Act next year. After the HPOA is in effect, we will develop a transition plan to prepare to regulate psychotherapy in November 2027. 

This makes it especially important to create a plan that is not only meaningful but also achievable given the current workloads and priorities. For that reason, it was important to limit the number of net new initiatives and to focus on the specific actions and outcomes that will drive progress towards the overall goal of building public trust and confidence. 

I am pleased to say we now have a strategic plan that will get us there, and I look forward to sharing the full version with you very soon.   

Dianne Millette, Registrar and CEO
College of Health and Care Professionals of BC  

This original artwork, titled “Dawn Awaits,” was created by Stz’uminus First Nation artist Dan Elliott. It was commissioned to represent CHCPBC as a new college, building on the theme “All Aboard Our Canoe.” The painting symbolizes where we are in our journey as an organization – and where we are headed. It depicts disparate people coming together to launch the canoe, and incorporates elements from both Indigenous cultural practices and Western colonial influence.