Privacy Notice
We are committed to protecting your privacy and personal information.
The College of Health and Care Professionals of British Columbia collects, uses, and discloses personal information in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA), Health Professions Act (HPA), and other applicable laws (including the CHCPBC Bylaws).
This Privacy Notice includes a summary of information about our practices for collecting, using, protecting, storing, and disclosing personal information.
It is intended to inform you about our practices regarding the collection, use, and disclosure of personal information in our custody and under our control in accordance with the above-mentioned legislation as well as our internal policies and procedures.
What is personal information?
Personal information is recorded information that can be used to directly or indirectly identify an individual. For example, this includes but is not limited to, an individual’s name, address, date of birth, registration status, and disciplinary history.
What is not personal information?
Personal information does not include business contact information. Business contact information is used to contact an individual at a place of business. This includes but is not limited to, an individual’s name, position title, business phone number, and business address, when used to contact a person at work.
Why, when and how do we collect your personal information?
We collect personal information to fulfill our mandate under the HPA. We may also collect personal information when a law allows or requires us to.
We collect personal information from or about our registrants, employees, complainants, and other third parties, such as members of the public who communicate with us.
We generally collect personal information directly from the person the information is about, unless a law allows us or requires us to collect the personal information from another source. When we collect personal information directly from you, we will tell you why we are collecting the personal information, and will provide you with the contact information for the office that can answer your questions about this collection, unless this notice is not required under FOIPPA.
When you visit the CHCPBC website, the web server automatically collects a limited amount of information essential for the operation and security of our website. Some of this information (e.g. browser type) does not identify you, while other information, such as an IP address, may identify you. However, we do not attempt to link IP addresses with the identity of individuals visiting our website.
How do we use, disclose and store your personal information?
We only use and disclose personal information for the purpose for which the information was collected, for a consistent purpose, or for another purpose allowed by law.
We only keep personal information for as long as reasonably necessary to fulfill those purposes, or to meet legal requirements. When we use personal information to make a decision about an individual, we keep the personal information for at least one year.
How do we protect your personal information?
We take reasonable steps to protect personal information in our custody and under our control. This includes administrative security measures (e.g., policies and training), physical security measures (e.g., locked offices and security officers), and technological security measures (e.g., encryption, firewalls, and multi-factor authentication).
How do we promote accuracy of your personal information?
We take reasonable steps to ensure your personal information is as accurate and up-to-date as is required for the purpose of collection. Please note that for certain personal information, such as your current contact information, we must rely on you to provide us with the update.
How can you access or correct your personal information?
If you believe there is an error or omission in the personal information that we hold about you, you have a right to ask us to correct this information.
You can submit a request to the CHCPBC Privacy Office to request access to, or correction of, personal information. The Privacy Office will acknowledge your request and will tell you what to expect next.
How can you raise privacy questions, concerns, or complaints?
You can send privacy-related questions, concerns, compliments, or complaints to the CHCPBC Privacy Office. The Privacy Office will acknowledge your question, concern, or complaint and will tell you what to expect next.
Office of Information and Privacy Commissioner for BC
If we cannot resolve your concern or complaint, you can contact the Office of the Information & Privacy Commissioner for British Columbia (OIPC). For more information, see the OIPC website.
CHCPBC Privacy Office
900 – 200 Granville St.
Vancouver, BC, V6C 1S4
Telephone: 1-877-742-6715
Fax: 1-604-608-9863
Email: privacy@chcpbc.org
Updates to the Privacy Notice
We reserve the right to update this notice at any time. Individuals are encouraged to periodically review this document for updates.
Date published: August 11, 2025
Freedom of Information Notice
You may request access to any record held by the College of Health and Care Professionals of British Columbia (CHCPBC). We will respond to your request in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA).
Are any records available without request?
We make some records available without request, including the following:
- Board meeting minutes and guidelines
- Board and Committee policies, guidelines, code of conduct, and composition matrix
- Committee terms of reference and composition matrices
- Scheduled disciplinary hearings and disciplinary actions (public notices)
- License verification information
- Registration and professional practice information for applicants and registrants
- Legislation, Bylaws and Standards
- Newsletters
Applicants and registrants can also access some record types via the Applicant Portals and Registrant Portals.
How can you access records not available via the above links?
You can submit a freedom of information (FOI) request to the CHCPBC Privacy Office by emailing us at foi@chcpbc.org.
Your request must provide your full contact information and must provide sufficient detail to allow a CHCPBC staff member to identify the records you are seeking.
If you are seeking access to your own personal information, refer to the Privacy Notice.
Exceptions to what CHCPBC can disclose
In most cases, you will receive the record(s) you requested. Please note that according to applicable law, the College is unable to disclose certain types of information.
The exceptions to disclosure are listed in sections 12 to 22 of FOIPPA.
Is there a fee for accessing records?
As permitted under FOIPPA, you may be required to pay additional processing fees, including a deposit. We will give you an estimate of any additional fees before processing your request. Once you have reviewed the estimate, paid any deposit required, and confirmed to us in writing that you wish to proceed with the request, we will process your request.
What can you expect after submitting a request?
CHCPBC will respond to you within 30 days (excluding weekends and statutory holidays) of receiving the request. We may extend the timeline for responding to your request if FOIPPA allows us to do so. If we extend the timeline, we will send you a letter of extension before the end of the initial 30-day period to inform you of the reason for the extension. We may be allowed or required to withhold some requested records, or some information within records. If we withhold records or information, in our response we will tell you which section of FOIPPA allows or requires us to do so.
How can you raise FOI questions, concerns, or complaints?
You can send FOI-related questions, concerns, or complaints to the CHCPBC Privacy Office. The CHCPBC Privacy Office will acknowledge your question, concern, or complaint and will tell you what to expect next.
If we cannot resolve your concern or complaint, you can contact the Office of the Information & Privacy Commissioner for British Columbia (OIPC). See the OIPC website for more information.
CHCPBC Privacy and FOI Office
900 – 200 Granville St.
Vancouver, BC, V6C 1S4
Telephone: 1-877-742-6715
Fax: 1-604-608-9863
Email: foi@chcpbc.org
Updates to the Freedom of Information Notice
CHCPBC reserves the right to update this notice at any time. Individuals are encouraged to periodically review this document for updates.
Date published: August 11, 2025