For the Public

Can your concern be resolved directly with the registrant?

Before you submit a complaint to the College, if you feel comfortable doing so, you should consider speaking directly with the registrant. This is often the quickest and easiest way to have your concern addressed.

It is okay to ask questions and seek explanations from registrants. You can do this while you are receiving care, or after you’ve stopped. Sometimes talking to the registrant to understand what happened can resolve your concerns. If you don’t get the answers you are seeking, then you can submit a complaint about the registrant to the College.

Who can we investigate?

We regulate audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists. We can investigate complaints about these registered professionals. Use the Licence Verification form to verify the registration of a current CHCPBC registrant.

What can we investigate?

The College can only investigate complaints that fall within our statutory mandate. The College’s primary purpose is to protect the public from harm. For a complaint to be accepted for investigation, it must relate to unprofessional conduct or incompetent practice by a College registrant. Such conduct may include complaints about client care or conduct, including sexual misconduct.

The College is unable to:

• address claims for financial compensation or business disputes between health professionals
• order a specific assessment or treatment
• provide advice on patient diagnosis and care
• provide legal advice or legal assistance
• mediate or address employment disputes

Can I make an anonymous complaint?

No, the College cannot accept anonymous complaints.

This is because it may be difficult (and sometimes impossible) for us to investigate your concerns if we do not have your name or contact details to clarify and/or seek further information. Additionally:

• without using your name, we may not be able to gather necessary information from other entities about your concerns, and
• we need to ensure those involved in the complaint are given a fair opportunity to respond to concerns, and it may be difficult to explain the concerns without disclosing certain information.

A copy of your complaint and evidence gathered through the course of the investigation of your concern will be provided to the registrant who is the subject of the complaint.

If you have a concern about the conduct or competence of a CHCPBC registrant, you may submit a complaint to the College.

Complaints must be made in writing.

You may submit a complaint through the following options:

• Use the Complaint Form.
• Contact CHCPBC by sending an email to complaints@chcpbc.org.
• Contact CHCPBC using the Contact Form. In the form, under “Subject of Enquiry”, select “Complaints”.
• Mail a letter to:

• Director, Investigations, Discipline & Monitoring
  College of Health and Care Professionals of BC (CHCPBC)
  900-200 Granville Street
  Vancouver, BC V6C 1S4

• Fax: 1-604-608-9863

You must provide your full name when submitting a complaint. The College is not able to accept anonymous complaints or complaints made by phone. You must also provide your contact information (address, phone number, and email address), complaint details, and name and profession of the professional you are complaining about. To look up a professional, see Licence Verification.

There is no time limit on submitting a complaint.

We recognize that coming forward with a complaint about sexual misconduct or sexual abuse can be very difficult.

We investigate all complaints against registrants, including:

• alleged inappropriate sexual comments;
• alleged inappropriate touching; and
• alleged sexual abuse.

The College has a zero tolerance policy for conduct or behaviour towards patients/clients that is sexual in nature.

Professional misconduct of a sexual nature is a misuse of power that violates the human dignity of patients/clients seeking care for themselves or their relatives, or both. It is a violation of the relationship of trust and confidence that exists between patients/clients and registrants. Such professional misconduct by any registrant, providing any type of care in any practice setting, will not be tolerated by the College.

It is not considered sexual misconduct or abuse when a registrant touches an intimate part of a client’s body for a valid purpose with the client’s informed consent.

When you submit a complaint about a registrant to the College, the submission triggers a statutory process that typically follows these steps:

1. A College Investigator will contact you to acknowledge receipt of your complaint and, if required, ask you for further information or clarification of your concerns.
2. The College Investigator will notify the registrant of your complaint, and they will be asked to respond to the concerns and provide any relevant records or additional information.
   • You will be given a copy of the registrant’s response, or a summary of the response, and can respond if you want.
   • The registrant will be given the opportunity to respond to any new information.
3. You may be asked to attend an interview with the College Investigator to discuss the matter.
4. The College Investigator will interview the Registrant.
5. The College Investigator will gather any additional information relevant to your complaint, which may include obtaining additional medical records with your consent and, if appropriate, the College Investigator may contact other people to learn more about what happened.
6. When the investigation is complete the file is reviewed by the College’s Inquiry Committee for determination of an outcome.

When you submit a complaint, you should be aware that as part of any investigation:

• Information you provide to the College in connection with your complaint, including correspondence, documents and notes made by College staff about telephone calls that you make to the College, may be disclosed to the registrant.
• You may be required to provide further information relating to your complaint.
• The College’s Registrar or the Inquiry Committee may obtain copies of records relating to your complaint.
• An investigator may contact you or anyone who may have additional information as part of the investigation.
• Information provided by you may be disclosed to other witnesses when this is considered necessary for the investigation of your complaint.
• The College and the Inquiry Committee will keep the information it gathers confidential, except when it must disclose information as part of its investigation.
• As the person who submitted a complaint, the College will provide you with regular updates about the status of the investigation.
• Once the Inquiry Committee decides on a course of action concerning the complaint, the College will provide you and the registrant with notice of its resolution (disposition).

Options for resolving your complaint

The Inquiry Committee has four options for disposing of (resolving) complaints. The Inquiry Committee may:

1. Take no further action if the registrant’s conduct or competence was satisfactory, or if the information provided does not make a reasonable case for further action by the College.
2. Act informally to resolve the matter between you and the registrant, by taking any action the Inquiry Committee considers appropriate.
3. Reach a voluntary formal undertaking and consent agreement with the registrant. Measures that may be required under a formal undertaking and consent agreement include: reprimands, specified educational courses, limits/conditions on practice, or suspensions.
4. Direct the registrar to issue a citation that may lead to a discipline hearing before the College’s Discipline Committee. A discipline hearing is a public process in which witnesses give testimony and evidence is submitted. Outcomes from a discipline hearing can range from a dismissal of the allegations to suspension or cancellation of registration.

If the Inquiry Committee disposes of your complaint but does not direct the issuance of a citation, it will provide you with notice of its decision and a written explanation. If you are not satisfied with the Committee’s decision, you have the right to apply for a review by the Health Professions Review Board (HPRB). If you wish to apply for a review, you must make an application to the HRPB within 30 days of receiving the Inquiry Committee’s decision letter.

If the Inquiry Committee directs the College’s Registrar to issue a citation, you will be notified but may not apply for a review with the HPRB.

If the Inquiry Committee directs the Registrar to issue a citation, the matter is then transferred to the Discipline Committee. This option is typically reserved for serious matters where the Inquiry Committee has been unable to obtain a consensual resolution.

Discipline hearings are formal adjudicative processes before Discipline Committee panels, which consist of members of the public and health professionals who are registrants of the College. If a hearing is set, as the complainant you may have to testify about the matters in the complaint.

Discipline hearings are open to the public. If there are discipline hearings scheduled, they are listed in the Discipline Hearings section below.

Length Of Process

The Health Professions Act (HPA) sets timelines for the College to complete its investigations. Unfortunately, due to high file volumes and extenuating circumstances, the College is not always able to meet the prescribed timelines. The College is mindful of the stress that a complaint investigation may cause and strives to complete investigations in a timely manner.

The Inquiry Committee

The CHCPBC Inquiry Committee is established under the HPA and is made up of members of the public and health professionals who are registrants of the College.

CHCPBC takes the unauthorized practice of the professions we regulate seriously. Unauthorized practice and unauthorized use of reserved titles are subject to legal action.

Anyone providing services within the regulated scope of practice of registered audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists in BC, and who does not hold the required registration status with CHCPBC or is not being supervised by a registrant, is breaking the law. Performing aspects of practice reserved for these regulated health professionals is unauthorized practice.

BC has a shared scope of practice and restricted activities model for regulated health professions under the Health Professions Act. This regulatory model was designed to enable inter-professional practice and team-based care, and to balance public safety and consumer choice. For more information on this regulatory model, please visit the Shared Scope of Practice and Restricted Activities page on the BC Ministry of Health website.

Restricted activities are a narrowly defined list of invasive, higher risk activities that must not be performed by any person in the course of providing health services, except the regulated health professionals who have been granted specific authority to do so by regulations enacted under the Health Professions Act.

A person engages in unauthorized practice when they perform a restricted activity without being registered as the type of health professional who has been granted authority to provide that restricted activity as part of their services.

Use of a title reserved for audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists in BC without current CHCPBC registration is unlawful.

CHCPBC also takes the unauthorized use of a title reserved by law for health professionals we regulate seriously. Reserved titles are a central and critical public protection element of BC’s health professions regulatory framework. For more information about reserved titles in BC, and to see which titles are reserved for CHCPBC registrants, please visit the Title Protection page on the BC Ministry of Health website.

In addition, health professionals who fail to renew their registration become non-registrants, and if they continue to practise after their registration has lapsed or been cancelled, then they are conducting unauthorized practice and unlawfully using a reserved title, and therefore are subject to legal action.

Unregistered individuals are legally prohibited from using these titles or their abbreviations. (Some individuals who are registrants of a health profession regulated by another regulatory health professional college are also granted legal authority to use some of these titles, such as “doctor”.)

If you are concerned that an individual may be engaging in unauthorized practice and/or unauthorized use of a reserved title, check to confirm if they are a registrant of the College by using our Licence Verification tool.

Individuals who engage in unauthorized practice and/or unauthorized use of a reserved title may be subject to legal action.

Because this type of report concerns individuals who are not registrants of the College, CHCPBC can accept anonymous reports of unauthorized practice and/or reserved title use.

To report unauthorized practice and/or unauthorized use of a reserved title, or for more information, please use the Contact Us form. Under “Subject of Inquiry,” select “Complaints.” Please note that the Contact Us form is not anonymous. Anonymous reports can be received by phone or email.

Gregory Mistal – Consent Agreement – May 4, 2021

Kameldeep Hundal – Consent Agreement – December 13, 2017

Yuh-Huey (Angela) Liou – Consent Agreement – February 20, 2017

Matthew Lam – Consent Agreement – June 28, 2022

Gregory Mistal – Consent Agreement – May 4, 2021

C. Marke Hambley – Consent Agreement – January 24, 2019

Christopher Thiessen – Discipline Order – November 2, 2020

Gurpeet Buttar – Discipline Order – July 26, 2018

Sohrab Mohammadi – Discipline Panel Decision – August 13, 2024

Mahmood Savji – Revised Consent Agreement – January 29, 2024

Shena Storness-Bliss – Undertaking – May 8, 2023

Mahmood Savji – Consent Agreement – May 6, 2021

Tom Hoedeman – Consent Agreement – October 15, 2020

Charles Cheung – Undertaking – September 11, 2020

William Lougheed – Press Release – August 3, 2017

Stacey Wiens – Undertaking – October 8, 2015

Steve Wiens – Undertaking – October 1, 2015

Dr. Wai-Sing Vincent Wu – Discipline Notice – July 1, 2016

Dr. Jerry Mackenzie – Discipline Notice – August 27, 2015

Richard Johnson (PDF) – Consent Agreement – May 26, 2025

Lilian Chung (PDF) – Consent Agreement – May 14, 2025

Luke Ming Huey Lee (PDF) – Extraordinary Action – April 30, 2025

Wilfred Ly (PDF) – Consent Agreement – April 10, 2025

Daljodh Khaira (PDF) – Extraordinary Action – November 28, 2024

Sanjay Amrutkar (PDF) – Consent Agreement, Updated – September 5, 2024

Sanjay Amrutkar (PDF) – Consent Agreement – August 1, 2024

Madhavan Kulasekaran (PDF) – Consent Agreement – August 1, 2024

Ryan Emberley (PDF) – Consent Agreement – June 19, 2023

George Mah (PDF) – Consent Agreement, Updated – April 24, 2023

Riyad Zuber  (PDF) – Extraordinary Action, Updated – March 8, 2023

Jacob Arie Cornelis Kalkman (PDF) – Consent Agreement – January 19, 2023

John McCordic (PDF) – Consent Agreement – August 27, 2021

Edward Middleton (PDF) – Consent Agreement – July 22, 2021

Stefan Iorio (PDF) – Extraordinary Action, Updated – July 7, 2021

Ahmad Rezvani (PDF) – Extraordinary Action, Updated – June 17, 2021

Shahab Rezania (PDF) – Extraordinary Action, Updated – June 15, 2021

Angela Simpson (PDF) – Consent Agreement – May 18, 2021

Guy Robertson (PDF) – Consent Agreement – February 2, 2021

Muralidharan Ramadass (PDF) – Extraordinary Action, Updated December 10, 2020

Jagroop Bains (PDF) – Extraordinary Action, Updated September 22, 2020

Rodney Mitchell (PDF) – Consent Agreement – March 31, 2020

Stephen Witvoet (PDF) – Consent Agreement – March 26, 2020

Stephen Witvoet (PDF) – Extraordinary Action, Updated July 2, 2019

Chetan Phachu (PDF) – Extraordinary Action, Updated June 18, 2019

Ross McFadyen (PDF) – Extraordinary Action, Updated May 13, 2019

Amanda Wong (PDF) – Extraordinary Action, Updated – March 5, 2019

Waymen Wong (PDF) – Consent Agreement – November 20, 2018

Dr. Sarah Patrick – Consent Agreement – May 31, 2025

Dr. Barry Stein – Undertakings – August 5, 2024

Scott McKee – Limits and Conditions under section 20(2.1)(a) of the HPA Public Notification – May 1, 2024

Dr. Karla Saruk – Undertakings – April 5, 2023

William Handley – Undertakings – February 9, 2023

Ms. Emilie Kemlo – Undertakings – May 26, 2022

Dr. Kevin Miller – Undertakings – May 25, 2022

Dr. Lori Ladd – Undertakings – May 5, 2022

A Registered Psychologist – Undertakings – April 13, 2022

A Former Psychologist – Undertakings – March 28, 2022

Ms. Irina Tarasenco – Undertakings – October 8, 2021

Dr. Lloyd Shewchuk – Undertakings – May 20, 2021

Dr. Cindy Hardy – Undertakings – January 21, 2021

Dr. Katherine Kot – Notice of Resignation While Undertaking in Effect – October 19, 2020

Dr. Owen James – Undertakings – July 30, 2020

Dr. Kevin Miller – Undertakings – July 30, 2020

Dr. Cindy Hardy – Undertakings – December 6, 2019

A Registered Psychologist – Undertakings – December 5, 2019

A Registered Psychologist – Undertakings – December 5, 2019

Dr. Katherine Kot – Undertakings – August 20, 2019

Dr. E. Carol Macpherson – Undertakings – February 14, 2019

Dr. Allan Posthuma – Undertakings – January 1, 2019

Ms. Melina Dayne – Extraordinary Action – November 30, 2018

Dr. Eva Skerl – Undertakings – June 21, 2018

Dr. Stephen Porter – Undertakings – December 29, 2017

Ms. Charlotte Sutker – Undertakings – October 5, 2017

Dr. Anthony Chan – Undertakings – October 5, 2017

SKERL, Dr. Eva – Undertakings – June 13, 2017

Dr. Serena Patterson – Undertakings – May 24, 2017

Dr. Carol Denniston – Undertakings – July 21, 2016

Dr. Serena Patterson – Undertakings – March 31, 2016

Mr. David Wong – Undertakings – October 9, 2015

Dr. Yuk Shuen Wong – Undertakings – September 10, 2015

Ms. Charlotte Sutker – Undertakings – September 10, 2015

A Registered Psychologist – Undertakings – August 15, 2015

Roujan Khaledan – Consent Agreement – July 10, 2024

Michelle Nightingale – Consent Agreement – April 10, 2024

Sabitha Anirudhan Bhavaniveli – Extraordinary Action – January 29, 2024

Tarndeep Samra – Extraordinary Action – November 20, 2023

Sherri Millham – Consent Agreement – Updated – October 3, 2023

Caroline Chow – Extraordinary Action – August 11, 2023

Agnes Gradowski – Consent Agreement – May 2, 2023

Agnes Gradowski – Extraordinary Action – December 23, 2022

Nicolette Waite – Consent Agreement – December 8, 2022

Penelope Bacsfalvi – Consent Agreement – December 5, 2022

Michelle Nightingale – Extraordinary Action – November 3, 2022

Caroline Chow – Extraordinary Action – July 28, 2022

Agnes Gradowski – Consent Agreement – October 5, 2021

Karen Ursel – Consent Agreement – July 21, 2021

Carla Willock – Consent Agreement – July 13, 2021

Wendy Young – Order – April 28, 2021

David Kurbis – Consent Agreement – April 23, 2020

Kathleen Oddoux – Order – September 28, 2020

Kathleen Oddoux – Order – July 23, 2020

Wendy Young – Order – June 18, 2020

Kathleen Oddoux – Consent Agreement – August 7, 2019

Lana Rados – Board Motion Regarding Public Safety – September 26, 2023

Anonymous – Unlawful Use of a Reserved Title – June 23, 2023

Gregory Mistal – Unlawful Use of a Reserved Title – May 26, 2023

Nagwa Yacoub – Unlawful Use of a Reserved Title – March 1, 2023

Xander Patrice Phoenix (Updated) – Board Motion Regarding Public Safety – May 27, 2022

Victor Leiserson – Board Motion Regarding Public Safety – July 16, 2021

Dr. Phyllis Ohm – Board Motion Regarding Public Safety – November 29, 2019

Dr. Holly Smith – Board Motion Regarding Public Safety – August 19, 2019

Anthony Wang – Unlawful Use of a Reserved Title – May 8, 2019

Dr. Dorothy Mae Ryan – Board Motion Regarding Public Safety – January 18, 2019

Lucien Larre – Board Motion Regarding Public Safety – June 4, 2018

Dr. Holly Prochnau (Fourchalk) – Board Motion Regarding Public Safety – March 21, 2017

Anthony Wang – Unlawful Use of a Reserved Title – December 2, 2016

Nell Consiglio – Board Motion Regarding Public Safety – December 21, 2015

There are no discipline hearings scheduled at this time.