Our Role & Responsibility to the Public
The College of Health and Care Professionals BC is committed to protecing the public by regulating audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists. Use the License Verification form to verify the registration of health professionals authorized to practise in BC. As part of our complaints and discipline process, CHCPBC receives and investigates complaints against registrants, and complaints about unauthorized practice and use of a reserved title. The College posts public notices about disciplinary actions.
LicenCe Verification
Use the Licence Verification form to verify if a practitioner is currently registered with the College of Health and Care Professionals of BC. This information is not for commercial, marketing, or fundraising purposes.
Complaints & Discipline
Learn about the College’s complaints process and use the Complaint Form to submit a complaint.
Public Notices & Discipline Hearings
Read public notices posted by the College and information on discipline hearings.
Complaints & Discipline
If you have concerns about the conduct or competence of a health professional regulated by the College of Health and Care Professionals of BC, you can submit a complaint against the registrant to CHCPBC.
Making a complaint against a CHCPBC registrant
Things to know before you submit a complaint
Can your concern be resolved directly with the registrant?
Before you submit a complaint to the College, if you feel comfortable doing so, you should consider speaking directly with the registrant. This is often the quickest and easiest way to have your concern addressed.
It is okay to ask questions and seek explanations from registrants. You can do this while you are receiving care, or after you’ve stopped. Sometimes talking to the registrant to understand what happened can resolve your concerns. If you don’t get the answers you are seeking, then you can submit a complaint about the registrant to the College.
Who can we investigate?
We regulate audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists. We can investigate complaints about these registered professionals. Use the Licence Verification form to verify the registration of a current CHCPBC registrant.
What can we investigate?
The College can only investigate complaints that fall within our statutory mandate. The College’s primary purpose is to protect the public from harm. For a complaint to be accepted for investigation, it must relate to unprofessional conduct or incompetent practice by a College registrant. Such conduct may include complaints about client care or conduct, including sexual misconduct.
The College is unable to:
- address claims for financial compensation or business disputes between health professionals
- order a specific assessment or treatment
- provide advice on patient diagnosis and care
- provide legal advice or legal assistance
- mediate or address employment disputes
Can I make an anonymous complaint?
No, the College cannot accept anonymous complaints.
This is because it may be difficult (and sometimes impossible) for us to investigate your concerns if we do not have your name or contact details to clarify and/or seek further information. Additionally:
- without using your name, we may not be able to gather necessary information from other entities about your concerns, and
- we need to ensure those involved in the complaint are given a fair opportunity to respond to concerns, and it may be difficult to explain the concerns without disclosing certain information.
A copy of your complaint and evidence gathered through the course of the investigation of your concern will be provided to the registrant who is the subject of the complaint.
Submit a complaint
If you have a concern about the conduct or competence of a CHCPBC registrant, you may submit a complaint to the College.
Complaints must be made in writing.
You may submit a complaint through the following options:
- Use the Complaint Form.
- Contact CHCPBC by sending an email to complaints@chcpbc.org.
- Contact CHCPBC using the Contact Form. In the form, under “Subject of Enquiry”, select “Complaints”.
- Mail a letter to:
- Director, Investigations, Discipline & Monitoring
College of Health and Care Professionals of BC (CHCPBC)
900-200 Granville Street
Vancouver, BC V6C 1S4
- Fax: 1-604-608-9863
You must provide your full name when submitting a complaint. The College is not able to accept anonymous complaints or complaints made by phone. You must also provide your contact information (address, phone number, and email address), complaint details, and name and profession of the professional you are complaining about. To look up a professional, see Licence Verification.
There is no time limit on submitting a complaint.
Complaints about sexual misconduct
We recognize that coming forward with a complaint about sexual misconduct or sexual abuse can be very difficult.
We investigate all complaints against registrants, including:
- alleged inappropriate sexual comments;
- alleged inappropriate touching; and
- alleged sexual abuse.
The College has a zero tolerance policy for conduct or behaviour towards patients/clients that is sexual in nature.
Professional misconduct of a sexual nature is a misuse of power that violates the human dignity of patients/clients seeking care for themselves or their relatives, or both. It is a violation of the relationship of trust and confidence that exists between patients/clients and registrants. Such professional misconduct by any registrant, providing any type of care in any practice setting, will not be tolerated by the College.
It is not considered sexual misconduct or abuse when a registrant touches an intimate part of a client’s body for a valid purpose with the client’s informed consent.
What happens after a complaint is submitted
When you submit a complaint about a registrant to the College, the submission triggers a statutory process that typically follows these steps:
- A College Investigator will contact you to acknowledge receipt of your complaint and, if required, ask you for further information or clarification of your concerns.
- The College Investigator will notify the registrant of your complaint, and they will be asked to respond to the concerns and provide any relevant records or additional information.
- You will be given a copy of the registrant’s response, or a summary of the response, and can respond if you want.
- The registrant will be given the opportunity to respond to any new information.
- You may be asked to attend an interview with the College Investigator to discuss the matter.
- The College Investigator will interview the Registrant.
- The College Investigator will gather any additional information relevant to your complaint, which may include obtaining additional medical records with your consent and, if appropriate, the College Investigator may contact other people to learn more about what happened.
- When the investigation is complete the file is reviewed by the College’s Inquiry Committee for determination of an outcome.
When you submit a complaint, you should be aware that as part of any investigation:
- Information you provide to the College in connection with your complaint, including correspondence, documents and notes made by College staff about telephone calls that you make to the College, may be disclosed to the registrant.
- You may be required to provide further information relating to your complaint.
- The College’s Registrar or the Inquiry Committee may obtain copies of records relating to your complaint.
- An investigator may contact you or anyone who may have additional information as part of the investigation.
- Information provided by you may be disclosed to other witnesses when this is considered necessary for the investigation of your complaint.
- The College and the Inquiry Committee will keep the information it gathers confidential, except when it must disclose information as part of its investigation.
- As the person who submitted a complaint, the College will provide you with regular updates about the status of the investigation.
- Once the Inquiry Committee decides on a course of action concerning the complaint, the College will provide you and the registrant with notice of its resolution (disposition).
Options for resolving your complaint
The Inquiry Committee has four options for disposing of (resolving) complaints. The Inquiry Committee may:
- Take no further action if the registrant’s conduct or competence was satisfactory, or if the information provided does not make a reasonable case for further action by the College.
- Act informally to resolve the matter between you and the registrant, by taking any action the Inquiry Committee considers appropriate.
- Reach a voluntary formal undertaking and consent agreement with the registrant. Measures that may be required under a formal undertaking and consent agreement include: reprimands, specified educational courses, limits/conditions on practice, or suspensions.
- Direct the registrar to issue a citation that may lead to a discipline hearing before the College’s Discipline Committee. A discipline hearing is a public process in which witnesses give testimony and evidence is submitted. Outcomes from a discipline hearing can range from a dismissal of the allegations to suspension or cancellation of registration.
If the Inquiry Committee disposes of your complaint but does not direct the issuance of a citation, it will provide you with notice of its decision and a written explanation. If you are not satisfied with the Committee’s decision, you have the right to apply for a review by the Health Professions Review Board (HPRB). If you wish to apply for a review, you must make an application to the HRPB within 30 days of receiving the Inquiry Committee’s decision letter.
If the Inquiry Committee directs the College’s Registrar to issue a citation, you will be notified but may not apply for a review with the HPRB.
If the Inquiry Committee directs the Registrar to issue a citation, the matter is then transferred to the Discipline Committee. This option is typically reserved for serious matters where the Inquiry Committee has been unable to obtain a consensual resolution.
Discipline hearings are formal adjudicative processes before Discipline Committee panels, which consist of members of the public and health professionals who are registrants of the College. If a hearing is set, as the complainant you may have to testify about the matters in the complaint.
Discipline hearings are open to the public. If there are discipline hearings scheduled, they are listed in the Discipline Hearings section below.
Length Of Process
The Health Professions Act (HPA) sets timelines for the College to complete its investigations. Unfortunately, due to high file volumes and extenuating circumstances, the College is not always able to meet the prescribed timelines. The College is mindful of the stress that a complaint investigation may cause and strives to complete investigations in a timely manner.
The Inquiry Committee
The CHCPBC Inquiry Committee is established under the HPA and is made up of members of the public and health professionals who are registrants of the College.
REPORTING UNAUTHORIZED PRACTICE AND/OR USE OF A RESERVED TITLE
If you are concerned that an individual may be engaging in unauthorized practice and/or unauthorized use of a reserved title, check to confirm if they are a registrant of the College by using our Licence Verification tool.
Individuals who engage in unauthorized practice and/or unauthorized use of a reserved title may be subject to legal action.
Because this type of report concerns individuals who are not registrants of the College, CHCPBC can accept anonymous reports of unauthorized practice and/or reserved title use.
To report unauthorized practice and/or unauthorized use of a reserved title, or for more information, please use the Contact Us form. Under “Subject of Inquiry,” select “Complaints.” Please note that the Contact Us form is not anonymous. Anonymous reports can be received by phone or email.
Public Notices
CHCPBC posts public information related to complaints made to the College about health professionals registered with the College. CHCPBC provides notice of outcomes in relation to matters that result in limits or conditions on a registrant’s practice by consent or a suspension imposed by the College’s Inquiry or Discipline Committee. CHCPBC also provides notice of matters that go by citation to the Discipline Committee. See Discipline Hearings below for the list of upcoming discipline hearings.
Pursuant to the Health Professions Act, a registrant’s name, and/or details of a case may be withheld when the matter involves the registrant’s health condition or as outlined in section 39.3(3) and 39.3(4) of the HPA.
Audiologists
Gregory Mistal – Consent Agreement – May 4, 2021
Dietitians
Kameldeep Hundal – Consent Agreement – December 13, 2017
Yuh-Huey (Angela) Liou – Consent Agreement – February 20, 2017
Hearing Instrument Practitioners
Matthew Lam – Consent Agreement – June 28, 2022
Gregory Mistal – Consent Agreement – May 4, 2021
C. Marke Hambley – Consent Agreement – January 24, 2019
Occupational Therapists
Christopher Thiessen – Discipline Order – November 2, 2020
Gurpeet Buttar – Discipline Order – July 26, 2018
Opticians
Sohrab Mohammadi – Discipline Panel Decision – August 13, 2024
Mahmood Savji – Revised Consent Agreement – January 29, 2024
Shena Storness-Bliss – Undertaking – May 8, 2023
Mahmood Savji – Consent Agreement – May 6, 2021
Tom Hoedeman – Consent Agreement – October 15, 2020
Charles Cheung – Undertaking – September 11, 2020
William Lougheed – Press Release – August 3, 2017
Stacey Wiens – Undertaking – October 8, 2015
Steve Wiens – Undertaking – October 1, 2015
Optometrists
Dr. Wai-Sing Vincent Wu – Discipline Notice – July 1, 2016
Dr. Jerry Mackenzie – Discipline Notice – August 27, 2015
Physical Therapists
Richard Johnson (PDF) – Consent Agreement – May 26, 2025
Lilian Chung (PDF) – Consent Agreement – May 14, 2025
Luke Ming Huey Lee (PDF) – Extraordinary Action – April 30, 2025
Wilfred Ly (PDF) – Consent Agreement – April 10, 2025
Daljodh Khaira (PDF) – Extraordinary Action – November 28, 2024
Sanjay Amrutkar (PDF) – Consent Agreement, Updated – September 5, 2024
Sanjay Amrutkar (PDF) – Consent Agreement – August 1, 2024
Madhavan Kulasekaran (PDF) – Consent Agreement – August 1, 2024
Ryan Emberley (PDF) – Consent Agreement – June 19, 2023
George Mah (PDF) – Consent Agreement, Updated – April 24, 2023
Riyad Zuber (PDF) – Extraordinary Action, Updated – March 8, 2023
Jacob Arie Cornelis Kalkman (PDF) – Consent Agreement – January 19, 2023
John McCordic (PDF) – Consent Agreement – August 27, 2021
Edward Middleton (PDF) – Consent Agreement – July 22, 2021
Stefan Iorio (PDF) – Extraordinary Action, Updated – July 7, 2021
Ahmad Rezvani (PDF) – Extraordinary Action, Updated – June 17, 2021
Shahab Rezania (PDF) – Extraordinary Action, Updated – June 15, 2021
Angela Simpson (PDF) – Consent Agreement – May 18, 2021
Guy Robertson (PDF) – Consent Agreement – February 2, 2021
Muralidharan Ramadass (PDF) – Extraordinary Action, Updated December 10, 2020
Jagroop Bains (PDF) – Extraordinary Action, Updated September 22, 2020
Rodney Mitchell (PDF) – Consent Agreement – March 31, 2020
Stephen Witvoet (PDF) – Consent Agreement – March 26, 2020
Stephen Witvoet (PDF) – Extraordinary Action, Updated July 2, 2019
Chetan Phachu (PDF) – Extraordinary Action, Updated June 18, 2019
Ross McFadyen (PDF) – Extraordinary Action, Updated May 13, 2019
Amanda Wong (PDF) – Extraordinary Action, Updated – March 5, 2019
Psychologists
Dr. Sarah Patrick – Consent Agreement – May 31, 2025
Dr. Barry Stein – Undertakings – August 5, 2024
Scott McKee – Limits and Conditions under section 20(2.1)(a) of the HPA Public Notification – May 1, 2024
Dr. Karla Saruk – Undertakings – April 5, 2023
William Handley – Undertakings – February 9, 2023
Ms. Emilie Kemlo – Undertakings – May 26, 2022
Dr. Kevin Miller – Undertakings – May 25, 2022
Dr. Lori Ladd – Undertakings – May 5, 2022
A Registered Psychologist – Undertakings – April 13, 2022
A Former Psychologist – Undertakings – March 28, 2022
Ms. Irina Tarasenco – Undertakings – October 8, 2021
Dr. Lloyd Shewchuk – Undertakings – May 20, 2021
Dr. Cindy Hardy – Undertakings – January 21, 2021
Dr. Katherine Kot – Notice of Resignation While Undertaking in Effect – October 19, 2020
Dr. Owen James – Undertakings – July 30, 2020
Dr. Kevin Miller – Undertakings – July 30, 2020
Dr. Cindy Hardy – Undertakings – December 6, 2019
A Registered Psychologist – Undertakings – December 5, 2019
A Registered Psychologist – Undertakings – December 5, 2019
Dr. Katherine Kot – Undertakings – August 20, 2019
Dr. E. Carol Macpherson – Undertakings – February 14, 2019
Dr. Allan Posthuma – Undertakings – January 1, 2019
Ms. Melina Dayne – Extraordinary Action – November 30, 2018
Dr. Eva Skerl – Undertakings – June 21, 2018
Dr. Stephen Porter – Undertakings – December 29, 2017
Ms. Charlotte Sutker – Undertakings – October 5, 2017
Dr. Anthony Chan – Undertakings – October 5, 2017
SKERL, Dr. Eva – Undertakings – June 13, 2017
Dr. Serena Patterson – Undertakings – May 24, 2017
Dr. Carol Denniston – Undertakings – July 21, 2016
Dr. Serena Patterson – Undertakings – March 31, 2016
Mr. David Wong – Undertakings – October 9, 2015
Dr. Yuk Shuen Wong – Undertakings – September 10, 2015
Ms. Charlotte Sutker – Undertakings – September 10, 2015
A Registered Psychologist – Undertakings – August 15, 2015
Speech-Language Pathologists
Roujan Khaledan – Consent Agreement – July 10, 2024
Michelle Nightingale – Consent Agreement – April 10, 2024
Sabitha Anirudhan Bhavaniveli – Extraordinary Action – January 29, 2024
Tarndeep Samra – Extraordinary Action – November 20, 2023
Sherri Millham – Consent Agreement – Updated – October 3, 2023
Caroline Chow – Extraordinary Action – August 11, 2023
Agnes Gradowski – Consent Agreement – May 2, 2023
Agnes Gradowski – Extraordinary Action – December 23, 2022
Nicolette Waite – Consent Agreement – December 8, 2022
Penelope Bacsfalvi – Consent Agreement – December 5, 2022
Michelle Nightingale – Extraordinary Action – November 3, 2022
Caroline Chow – Extraordinary Action – July 28, 2022
Agnes Gradowski – Consent Agreement – October 5, 2021
Karen Ursel – Consent Agreement – July 21, 2021
Carla Willock – Consent Agreement – July 13, 2021
Wendy Young – Order – April 28, 2021
David Kurbis – Consent Agreement – April 23, 2020
Kathleen Oddoux – Order – September 28, 2020
Kathleen Oddoux – Order – July 23, 2020
Wendy Young – Order – June 18, 2020
Kathleen Oddoux – Consent Agreement – August 7, 2019
Non-registrant Public Notices
Lana Rados – Board Motion Regarding Public Safety – September 26, 2023
Anonymous – Unlawful Use of a Reserved Title – June 23, 2023
Gregory Mistal – Unlawful Use of a Reserved Title – May 26, 2023
Nagwa Yacoub – Unlawful Use of a Reserved Title – March 1, 2023
Xander Patrice Phoenix (Updated) – Board Motion Regarding Public Safety – May 27, 2022
Victor Leiserson – Board Motion Regarding Public Safety – July 16, 2021
Dr. Phyllis Ohm – Board Motion Regarding Public Safety – November 29, 2019
Dr. Holly Smith – Board Motion Regarding Public Safety – August 19, 2019
Anthony Wang – Unlawful Use of a Reserved Title – May 8, 2019
Dr. Dorothy Mae Ryan – Board Motion Regarding Public Safety – January 18, 2019
Lucien Larre – Board Motion Regarding Public Safety – June 4, 2018
Dr. Holly Prochnau (Fourchalk) – Board Motion Regarding Public Safety – March 21, 2017
Anthony Wang – Unlawful Use of a Reserved Title – December 2, 2016
Nell Consiglio – Board Motion Regarding Public Safety – December 21, 2015
Discipline hearings
A discipline hearing is an adjudicative process where the Discipline Committee —an independent statutory decision-making body — hears witness testimony and reviews documentary evidence to determine whether allegations listed in citations are proven. Outcomes from a disciplinary hearing can range from no further action being taken to suspension or cancellation of registration.
All discipline hearings scheduled within the next 90 days are posted below. This schedule is subject to change. If you plan to attend, or for further information, please contact the College using our Contact Us form.
All discipline hearings are open to the public unless the Discipline Committee orders otherwise.
Discipline Hearings
There are no discipline hearings scheduled at this time.